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Our products are guaranteed to be free from defects in materials and workmanship for a period of 12 months following the date of purchase so long as they have been properly stored, properly installed and used under normal conditions. Any product that fails during the warranty period will be replaced. Upon the request of the buyer, a credit may be issued in lieu of a replacement as well.

Fortunately, cartridge failures are often very easy to correct. As such, we recommend visiting the Inkjet Cartridge Help website at www.inkjetcartridgehelp.com to obtain tips that may help rectify the issue(s) you are experiencing prior to contacting Customer Service.

If your cartridge isn't listed on the Inkjet Cartridge Help website or continues to fail after you've attempted the troubleshooting procedures that have been recommended, please contact Customer Service at 1-877-754-0123 to discuss the issue(s) you are having and to arrange for a return/replacement if necessary.

All defective products must be returned to us so that we may evaluate them to determine the cause of their failure. A Return Merchandise Authorization (RMA) tag will be requested and issued to our customer at the time a product is reported as being defective.

Our products are warranted not to damage the print head or a printing mechanism or component when stored, installed and used in accordance with the recommended procedures of the product manufacturer or the equipment manufacturer's recommended procedures. In the event of any damage to a printing mechanism or component caused solely and directly by the use of this product, the manufacturer will pay the reasonable cost of service and repair, provided the buyer: (1) Notifies us of such damage in writing within thirty days and (2) delivers a written service report, signed by authorized technical service personnel, identifying the supply product as the sole and direct cause of such damage, please provide print samples and damaged or replaced parts. The manufacturer of this product accepts no responsibility for damage to the equipment printing components due to lack of routine and proper service, maintenance or cleaning of the equipment, including the replacement of equipment components at the end of their rated lives, as recommended by the equipment manufacturer.

THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY AND SETS FORTH BUYER'S EXCLUSIVE REMEDY IN CONNECTION WITH SUCH WARRANTIES. IN NO EVENT SHALL WE BE LIABLE FOR COLLATERAL, CONSEQUENTIAL, INDIRECT, INCIDENTAL OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, LOSS OF DATA OR LOSS OF USE, ARISING OUT OF, OR CONNECTED IN ANY WAY WITH, THIS AGREEMENT OR ANY GOODS SOLD PURSUANT HERETO. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.